Established in 1989, Teleperformance Greece was the very first company to introduce contact center outsourcing in the local market and has been the indisputable local Leader of it till this day. In 2004 it started becoming a major multilingual destination for Europe, the Middle East and Africa and today serves over 140+ markets in 42+ languages & dialects and employs more than 12,000 people from 110+ nationalities.
A Quality Management Certified Company (ISO, 6σ, COPC) and in full alignment with the Group’s Performance Management Process and Standards; Teleperformance Greece operates today out of five Multilingual Hubs in Athens, one in Thessaloniki and two more in Chania, with a combined capacity of more than 12,000 interaction Experts’ workstations. We support major multinational Clients in the Automotive, Business Services, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Media & Entertainment, Retail and e-Retail, Technology, Telecommunications, Transportation and Travel arena; and we are proud to say that we have become one of the most attractive partners to support Customer Experience Services (Customer Care, Technical Support, Tele-Sales, Tele-Collections), Back-Office Services (Content Moderation, Industry-specific services, Human Resources Management, Visa application Management & Consulate Services) and Knowledge Services (Consulting, Advanced analytics, Intelligent automation) in the European continent.
Having the proven ability to recruit and retain highly skilled top performers, with state-of-the-art technology Sites (all with active BCP, DRP and Security processes based on PCI DSS, ISO 27001, ISO 27701 and Type 2 SOC II standards) and -most of all- with a performance driven orientation that results in the consistent achievement of KPIs, CSAT, ESAT, NPS, and QA scoring; Teleperformance Greece has won 13 ‘European Contact Centre & Customer Service Awards’ over the last 4 years (of which 3 were ‘Best Multilingual Contact Center’) and was recognized as one of Greece’s ‘Great Places to Work’ in 2022, 2021, 2020, 2017 and in 2013